An increasing number of municipalities allow robots to handle social security support, according to a new study from the University in Lund.

The study also shows that the robots can work twice as efficiently and in some cases have replaced human handlers.

Today, 16 municipalities have automated the provision of welfare support, previously called social grants, says Lupita Svensson, associate professor of social work at Lund University. She is the one who has done the study on behalf of the Swedish Academic Association SSR.

Although it is only a few percent of all municipalities, she believes that development is progressing very fast.

– If it continues at the same rate, it will take a couple of years before all municipalities have robotized in this way, she says.

The robot, which slew a computer program rather than a figure, could double the work capacity, according to Lupita Svensson, who thinks that the municipalities handle the robots’ efficiency gains differently.

Some municipalities have wanted human administrators instead to devote themselves to social work such as providing motivation and support, but so far it has been difficult to really dare to trust their new digital colleague.

– In many cases, the administrators have double-checked because they have continued to check for safety. You are not sure if the applicants have understood and submitted the correct information and you are not sure if the robot really works. Then you lose the entire efficiency gains, says Lupita Svensson.

In two municipalities, she has seen that the robot instead replaced man, because services have been withdrawn.

These resources that you have been able to release. They have been used for other needs .

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